Stamping Out Rogue House Clearance Companies
quotes from our horror stories archive:
"...they wanted paying up front for the full amount before they even started! What was supposed to take one day took two and I ended up having to take a day from work to make sure it was done right..."
zara from london
"...I found out that I’d had my credit card details stolen; the only possible culprit was the clearance outfit"
fiona from middleborough
"... The job was fine but after the boys had been my daughter’s ipod and mobile phone were found to be missing from her bedroom drawer. They denied taking them and there was nothing I could do to prove it, no amount of letters or phone calls made any difference. I’m really disappointed by the whole thing..."
pete from cornwall
If you have come to this page then you are probably looking to have a house cleared. Please take a minute or two to read through our website - a few simple precautions can save a lot of heartache, time & money.
We provide information and advice to the house clearer and their customers, we also provide a complaints and disputes resolution service.
Fact! Most people at some point in their lives will require the use of a house clearance firm. Yes, there are a lot of good, reputable house clearance companies out there; but sadly there are also a lot of rogue, fly-by-night so-called house clearance companies too.
Our ongoing aim is to build a database comprising of only reputable house clearance members that we have vetted personally to ensure they meet our strict criteria, and who follow The UK House Clearance Association code of practice to the letter.
We ensure our current members are:
1. Fully covered with liability insurance, so in the event that anything does go wrong, you are fully covered.
2. Fully licensed with the environment agency, to transport the items from the house clearance. Did you know that if fly-tipped waste is traced back to any particular household, that household is liable to a fine of up to £5000?
3. Genuine registered UK companies fully registered with the UK tax office.
4. Fully accountable for whatever reason. We will act as a mediator between yourself and the company in question to resolve any issues or concerns that you may have.
Our promise to you:
If any of our members knowingly break our code of practice, or undertake business in a way which is detrimental to our ethos, they will be held fully accountable & action will be taken. We will work with both you and our members to ensure any problems are resolved quickly and amicably.